Terms & Conditions

Effective Date: June 1, 2025

Welcome to the website of Quest Trauma Healing Education Center, LLC ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and the services and resources offered through it. By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Who We Are and What We Offer

Quest Trauma Healing Education Center, LLC is a professional service provider specializing in trauma-informed education and healing programs. Our website offers visitors access to information about our services, online registration for workshops and trainings, educational resources, and customer support.

2. Eligibility to Use the Website

You may use this website and our services only if you are at least 18 years of age or of the legal age of majority in your jurisdiction, and possess the legal authority to enter into these Terms as a binding agreement. Use of this website is not permitted where prohibited by applicable law.

3. Services and Payment Terms

We offer professional services including, but not limited to:

Trauma-informed parenting workshops
Teacher and staff wellness programs
Professional training for educators and facilitators

Details of available services, dates, and fees are provided on our website or in our communications with you. Payment is typically due at the time of booking unless otherwise stated. Prices are subject to change without notice, and we reserve the right to correct pricing errors. Any taxes or transaction fees incurred are your responsibility.

4. Refund and Cancellation Policy

Refund and cancellation policies may vary by service and will be specified during the booking process or in individual service agreements. Unless otherwise stated:

Cancellations made at least 14 days before a scheduled workshop or session may receive a full refund.
Cancellations made within 14 days may not be eligible for a refund.
No-shows are non-refundable.

We reserve the right to cancel or reschedule services at our discretion. In such cases, you will receive the option of a refund or rescheduled service.

5. Retention of Rights to Change Offerings

We may, without prior notice, change or discontinue any services, resources, or features offered on the website. We also reserve the right to limit access to any part of the site or services at our sole discretion.

6. Warranties and Responsibility for Services

We strive to deliver high-quality, professional services. However, all services and content are provided “as is” without warranties of any kind, express or implied. We do not guarantee specific outcomes from participation in any workshop, training, or session.

7. Ownership of Intellectual Property

All content on this website—including text, images, logos, graphics, videos, educational materials, and service descriptions—is the property of Quest Trauma Healing Education Center, LLC or its content providers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

8. User-Submitted Content

If you submit or upload any content (for example, registration forms, feedback, testimonials) you represent that you have the rights to do so and that such content does not infringe any third-party rights. You grant us a non-exclusive, royalty-free license to use such content for our business purposes, including marketing and service improvement.

9. Right to Suspend or Cancel User Access

We may suspend or terminate your access to our website or services, without notice or liability, if you violate these Terms or any applicable law. You may request to discontinue use of our services at any time, subject to any contractual obligations in place.

10. Indemnification

You agree to indemnify and hold Quest Trauma Healing Education Center, LLC harmless from any claims, losses, liabilities, or expenses (including legal fees) arising from your use of the website, your violation of these Terms, or your infringement of any rights of a third party.

11. Limitation of Liability

To the maximum extent permitted by law, Quest Trauma Healing Education Center, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our services. This includes but is not limited to damages for lost profits, goodwill, or data.

12. Right to Change These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use of our website or services after such changes constitutes your acceptance of the new Terms.

13. Promotional Emails and Content

By providing your contact information, you agree to receive promotional messages from us. You may opt out of such communications at any time by following the unsubscribe instructions or contacting us directly.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Pennsylvania.

15. Contact Information

For questions, concerns, or customer support, please contact us:

Quest Trauma Healing Education Center, LLC
Email: admin@questhealingctr.org
Phone: 267-656-6030
Mailing Address: 6144 Germantown Ave, D08, Philadelphia, PA 19144